Returns & Exchanges

At OZtrail, we stand by the quality of our outdoor gear and offer a 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our goal is to get you back to your adventure as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to OZtrail

  Print the provided prepaid shipping label and drop your package off at any authorized shipping location or post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned equipment, we will process your refund or dispatch your exchange within 5-7 business days.